You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. You must make sure we can ship these items to your country, as Massive Industries Australia takes no responsibility for customs / quarintine confiscating your order.
When you place an order, we will give a fixed price on shipping for you based on the availability of your items and the shipping options you choose, unless your choose an International destination in which case an estimate will be initially provided. We will then be in contact to offer a firm price before finalising the transaction.
We usually ship most items within 24 hrs of recieving payment and you should receive your items within 7 days, but usually much quicker.
Our shipping prices are simple and we believe fair.
Our orders are shipped usually by couriers, however, Australia Post may be used where couriers do not send to or are far to expensive too use. Also PO BOXES are unable to receive courier deliveries and thus will be shipped with Australia Post.
* Free shipping is not available to international customers.
* If your item is not collected on delivery, or contact is not made with with your couriers within 48 hrs, it will be returned to Massive Industries Australia. A subsquent cost of $9 will be charged for re-sending your item. This must be paid to us before we re-send your item.
*Please be aware that shipping to Western Australia can sometimes take up to 10 business days.